Hospitality Operations · Author · Founder
Leading large-scale hotel operations with precision, passion, and proven results. Author of three books on hospitality mastery.
// 01
Crew manifests, audit lines, guest feedback, billing exceptions — every signal flows into one structured intake.
// 02
Agents and rules route every signal to the right team, the right dashboard, or the right automated response — instantly.
// 03
Floor leaders see the signal before guests feel the friction. The system absorbs the load — humans bring judgment.
I've spent years building, breaking, and rebuilding the systems that keep Kentucky's largest hotel running — airline crew contracts across UPS, American, FedEx, and Mesa. The systems were already there. I made them intelligent.
Now I apply that same architecture to AI: agents for business process automation, AIOps frameworks that convert operational data into real-time intelligence, transformation strategy that ships — not from a research lab, but from a 24/7 operations floor.
Galt House · propertyDesigned and deployed AI-assisted reporting workflows that eliminated manual bottlenecks in nightly audit and billing reconciliation. Architected crew-manifest intake across four airline contracts. Less a manager, more an operations architect.
A platform built for coaches, consultants, and service professionals who want conversion-optimized pages without writing a line of code. Designed and built end-to-end — from positioning to architecture.
LandingEase · product
Beep AppFounding Head of HR & Operations. Built the team, the policies, the dashboards, and the cross-functional workflows that turned a concept into a scalable, structured, revenue-aligned organization.
Book 01Book 01
Most leadership books tell you what to do. THE DON'T LIST tells you what to stop — 100 invisible behaviors that quietly cost capable leaders their teams, their credibility, and their careersr.
Book 02Book 02
A refreshingly honest perspective on navigating relationships, work, and personal growth. Cutting through overthinking and focusing on what actually matters in life and leadership.
Book 03Book 03
100+ raw, unfiltered stories from the frontline — the guests, the crises, the victories, and the human moments that define hospitality. Real experiences that textbooks never teach.
Dispatch · Weekly, Sundays
A weekly field report from inside the operations floor — agents, automation, leadership. No hype. No fluff.
One-click unsubscribe. Always.