Writing · Books & dispatches
Four books on leadership, operations, and human psychology — plus a weekly newsletter for operators using AI to run better businesses. All of it written from inside a live operations environment, not above it.
Book 01
Most leadership books tell you what to do. THE DON'T LIST tells you what to stop — 100 invisible behaviors that quietly cost capable leaders their teams, their credibility, and their careersr.
Book 02
A refreshingly honest perspective on navigating relationships, work, and personal growth. Cutting through overthinking and focusing on what actually matters in life and leadership.
Book 03
100+ raw, unfiltered stories from the frontline — the guests, the crises, the victories, and the human moments that define hospitality. Real experiences that textbooks never teach.
Book 04
The definitive guide to front office excellence — covering guest psychology, service recovery, conflict resolution, and operational systems that transform check-in experiences into lasting impressions.
Dispatch · Weekly · Sundays
Every week, I break down how AI is reshaping the way operators run businesses — practical insights, agent builds, automation frameworks, leadership tools. No hype. No fluff.
One-click unsubscribe. Always.
The leap from operations manager to GM isn't about time served—it's about strategic positioning, skill acquisition, and visibility. Here's the exact roadmap I'm using to accelerate my path to the C-suite.
AI is transforming hospitality in 2026, personalizing every guest interaction from room settings to dining recommendations while generating billions in operational savings.
70% of digital transformation projects fail, wasting billions annually. Learn why most companies stumble and how exceptional leaders succeed where others don't.
Hotels are shifting from selling rooms to curating immersive experiences, with 78% of millennials prioritizing memorable adventures over material goods in their travel choices.
Learn how to negotiate a salary increase using data-driven strategies. Discover why 68% of professionals never negotiate, costing them thousands annually.
Discover why 83% of marketers' content gets lost in AI noise and learn the authentic strategies that actually work in 2026's competitive landscape.