Books · 4 titles
Field notes from the floor.
Books on leadership, operations and human psychology, and a weekly dispatch for operators using AI. All of it written from inside a live operation, not above it.
THE DON`T LIST: 100 Things Great Leaders Never Do
Most leadership books tell you what to do. THE DON'T LIST tells you what to stop: 100 invisible behaviors that quietly cost capable leaders their teams, their credibility, and their careers.
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Life Is Easy, People Make It Complicated
A refreshingly honest perspective on navigating relationships, work, and personal growth. Cutting through overthinking and focusing on what actually matters in life and leadership.
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Beyond The Front Desk
100+ raw, unfiltered stories from the frontline: the guests, the crises, the victories, and the human moments that define hospitality. Real experiences that textbooks never teach.
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Front Desk Mastery
The definitive guide to front office excellence, covering guest psychology, service recovery, conflict resolution, and operational systems that transform check-in experiences into lasting impressions.
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The latest essays.
Full archive- From Front Desk Manager to General Manager: The Career Blueprint Nobody Tells YouThe leap from operations manager to GM isn't about time served—it's about strategic positioning, skill acquisition, and visibility. Here's the exact roadmap I'm using to accelerate my path to the C-suite.
- Remote Work Is Dead — Long Live Hybrid: What the Data Actually ShowsHybrid work is thriving as the productivity powerhouse, accounting for 43% of work arrangements, while both pure remote and traditional office work decline—data from 50,000 workers reveals the future isn't either/or.
- How AI Is Reshaping the Hospitality Guest Experience in 2026AI is transforming hospitality in 2026, personalizing every guest interaction from room settings to dining recommendations while generating billions in operational savings.
- Why Most Digital Transformation Projects Fail — And How to Be the Exception70% of digital transformation projects fail, wasting billions annually. Learn why most companies stumble and how exceptional leaders succeed where others don't.
- The Rise of Experiential Travel: How Hotels Are Selling Memories, Not RoomsHotels are shifting from selling rooms to curating immersive experiences, with 78% of millennials prioritizing memorable adventures over material goods in their travel choices.
- How to Negotiate a Salary Increase: A Data-Driven ApproachLearn how to negotiate a salary increase using data-driven strategies. Discover why 68% of professionals never negotiate, costing them thousands annually.