The vault.
The Hotel Career Acceleration Playbook
From Front Desk Agent to General Manager. The roadmap nobody handed you. I've spent years at the front desk of a 1,300-room convention hotel. The sellout nights. The airline crew crises. The 2AM problem-solving. I watched talented people plateau, not because they lacked ability, but because no one ever showed them the map. This playbook is that map. 21 pages. Fully free.
The Complete Revenue & Financial Management Guidebook For Hospitality GM
It's the guide I wish existed when I was building my own operational systems, grounded in real data from STR/CoStar, CBRE, HVS, Cornell, McKinsey, Deloitte, and PwC. Whether you're a GM, an aspiring GM, a Revenue Manager, or a hotel investor, this is the financial language of the industry. Learn it. Command it.
SOP Bible
The Complete Standard Operating Procedures Manual for Five-Star & Ultra-Luxury Hotels Worldwide
Front Desk Manager Daily Checklist
Complete shift-by-shift daily checklist (AM, PM, Night)
The Complete Hospitality GM Playbook
This isn't theory from a classroom. It's built from managing operations at a 1,300+ room property with complex airline crew contracts and a team that raised guest satisfaction scores by 25%.
The Front Desk Standards Checklist
The exact daily checklist used at Galt House Hotel (1,300+ rooms). Pre-shift prep, check-in standards, complaint handling, VIP protocols & end-of-shift accountability, all in one printable page.
The Guest Complaint Resolution Script
Word-for-word scripts for every complaint scenario: room not ready, billing disputes, noise complaints, and the escalating angry guest. Includes the LEARN Framework used by top hotel teams.
The New Hotel Employee 30-Day Onboarding Plan
A week-by-week system to get new front desk staff confident, competent, and fully independent in 30 days. Includes daily actions, manager checkpoints, and a 30-day success metrics checklist.
50 AI Prompts
50 AI Prompts that replace Hotel Consultant
Need something specific?
If there's a template, framework or worksheet you don't see here, ask. I'll build it if it makes sense.