Operations leader. Systems builder.

Most people think automation is about tools. I think it's about operating systems.

I've spent seven years running the kind of operations where a missed handoff costs real money by morning. As Front Desk Manager at the 1,300-room Galt House Hotel, Kentucky's largest, I led 24/7 multi-shift teams and owned airline crew-contract operations for UPS, American Airlines, FedEx and Mesa: manifests, block management, rooming lists and SLA-driven turnaround across four high-volume accounts.

I didn't just manage that floor. I engineered it: nightly audit and billing reconciliation automated into scheduled, dashboard-driven outputs; onboarding cut by 40%; guest satisfaction up 25%. Before that I built the operations and HR functions at Beep App from zero, and founded and exited two ventures along the way.

Now I build the operating systems themselves.

• I design and deploy AI agents and workflow engines that remove manual handoffs.
• I architect process and SOP systems for 24/7, multi-shift, SLA-bound operations.
• I build the KPI, audit and reconciliation layers leadership actually decides on.
• I advise operators, founders and executives on automation that ships.

I'm not a researcher and I'm not selling a deck. I'm an operator who builds (a self-hosted AI operations stack, a custom CRM, a learning platform, this site), and I know exactly where automation creates leverage inside a complex organization, because I've been the one accountable for the floor.